If you’re having trouble downloading a design or getting download error messages like “We are unable to download your design” or “An error occurred”, here are some things that you can try.
Download your design from the homepage
If you can’t download your design from the editor, you can try downloading it from the homepage. Here’s how:
1) Find the design you want to download from your Canva homepage or folders.
2) Hover over its thumbnail, and select the More icon that appears.
3) Select Download.
4) Choose a file type for your download. If your design has multiple pages, select the pages you want to download from the dropdown.
5) Click Download.
Check Canva’s status
Visit the Canva Status page. If it says All Systems Operational, it means things are working on our end.
Try downloading your design again after a while.
Check your internet connection
A stable internet connection is important for your designs to download successfully.
To check if your internet connection is stable enough, try to manually save your design first.
If your design doesn’t save, it means your internet connection isn’t stable.
Check your design’s file size and elements
If your download takes too long, your design’s file size might be too big. This happens when your design has a lot of pages or if you used a lot of images, elements, videos, or animated text.
You may also encounter issues if you’re using premium elements on a free account.
Here are a couple of workarounds you can try:
Download your design in batches
- On the editor menu bar, click Share.
- Click Download.
- From the Select pages dropdown, select a few pages to download in one batch.
- Click Download or Pay and download, then repeat for the other pages.
Split your design into separate files
- On the editor menu bar, click on File.
- Click Make a copy.
- Download the designs after checking that they have 10 pages or less.
Remove premium elements
If you’re on a free account, your designs can’t be downloaded if they have premium elements. To remove them:
- Select the premium element.
- Click the trash icon to delete it.
If you can’t find the premium element on your design:
- Select any random element.
- Click Position on the top menu bar.
- Go to the Layers tab and check the elements on each layer.
- Once you find the layer where the premium element is located, click and hold the icon and drag the layer to the top of the Layers tab.
The element will now be on the first layer of your design. Click the trash icon to delete it.
For questions or concerns, please reach out to our Support Team at support@spectrio.com.